Ketentuan Layanan

OVERVIEW
Welcome to Fugol Coffee Roasters. The terms "we", "us", and "our" refer to Fugol Coffee Roasters. We operate fugolcoffeeroasters.com and the related products, customer accounts, tools, and services made available through it (collectively, the "Services"). Our store is powered by Shopify.

These Terms of Service, together with the policies referenced below, describe your rights and responsibilities when using the Services. By visiting, interacting with, or using the Services, you agree to these Terms and our Privacy Policy: https://fugolcoffeeroasters.com/policies/privacy-policy. If you do not agree, you should not use the Services.

SECTION 1 - ACCESS AND CUSTOMER ACCOUNTS
You must use the Services only for lawful purposes. You are responsible for ensuring that information you provide, including your name, email address, billing, payment, and shipping information, is accurate, current, and complete.

We may provide customer accounts to help you manage orders and addresses. You are responsible for maintaining the security of your account and for all activity under it. You must not transfer, sell, assign, or allow unauthorized use of your account.

If you choose to sign in using Google, authentication is handled by Google. We receive your email address to create or connect your customer account. Our handling of personal information is described in our Privacy Policy.

SECTION 2 - PRODUCTS
We aim to present products, images, descriptions, and availability accurately. However, product appearance may vary depending on your device and its settings. Product descriptions, prices, and availability may change without notice. We may discontinue products or limit quantities offered to any person, geographic area, or jurisdiction.

SECTION 3 - ORDERS, CANCELLATIONS, AND RETURNS
When you place an order, you make an offer to purchase. Fugol Coffee Roasters may accept, decline, cancel, or limit an order where there is unavailable inventory, incorrect information, a payment issue, suspected fraud, or another reasonable operational reason. An order is accepted only after we confirm acceptance and process payment.

Please review your order before submitting it. We may be unable to accommodate cancellation requests after an order has been accepted or processed.

Returns, exchanges, and refunds are subject to our Refund Policy: https://fugolcoffeeroasters.com/policies/refund-policy.

Purchases are for personal or household use only and may not be made for commercial resale or export without our written permission.

SECTION 4 - PRICES AND PAYMENT
Prices are shown in Indonesian Rupiah (IDR), unless stated otherwise. Prices, promotions, and discounts may change without notice. Shipping charges, taxes, or other applicable costs are shown at checkout before you complete payment.

You agree to provide accurate and current purchase, payment, and account information. Payments are processed through the payment methods available at checkout. By placing an order, you represent that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY
Delivery dates and times are estimates only and are not guaranteed. Delivery may be affected by product availability, address accuracy, courier services, weather, public holidays, or circumstances outside our control. We are not responsible for delays caused by shipping carriers or events outside our reasonable control.

You are responsible for confirming that the recipient name, address, phone number, and other shipping details are correct before completing checkout.

SECTION 6 - INTELLECTUAL PROPERTY
The Services and their content, including the Fugol Coffee Roasters name, logos, product names, text, photographs, graphics, designs, videos, and other materials, are owned by Fugol Coffee Roasters or used with permission. You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, or exploit any material from the Services without our written permission.

SECTION 7 - THIRD-PARTY SERVICES AND LINKS
The Services may use or link to third-party services, including Shopify, Google, payment providers, and courier services. Their services are governed by their own terms and privacy policies. We are not responsible for the content, security, availability, or practices of third-party services.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Fugol Coffee Roasters is powered by Shopify. However, sales and purchases through our store are made directly with Fugol Coffee Roasters. Shopify is not responsible for sales, purchases, products, shipping, returns, or disputes between you and Fugol Coffee Roasters.

SECTION 9 - PRIVACY
Personal information collected through the Services is governed by our Privacy Policy: https://fugolcoffeeroasters.com/policies/privacy-policy. Because the Services are hosted by Shopify, Shopify may collect and process personal information as needed to provide and improve its services.

SECTION 10 - FEEDBACK AND REVIEWS
If you submit feedback, reviews, suggestions, or other content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display that content for operating, improving, and promoting the Services. You are responsible for ensuring that your submissions are lawful, accurate, and do not infringe the rights of others.

SECTION 11 - PROHIBITED USES
You may not use the Services for unlawful, fraudulent, harmful, or malicious purposes. You must not interfere with the security or operation of the Services; introduce viruses or malicious code; impersonate another person; collect personal information about others without authorization; send spam; or copy, scrape, resell, or exploit the Services or their content without permission.

SECTION 12 - DISCLAIMER AND LIMITATION OF LIABILITY
To the extent permitted by applicable law, the Services and products are provided on an "as is" and "as available" basis, except where we expressly state otherwise. We do not guarantee uninterrupted, timely, secure, or error-free access to the Services.

To the extent permitted by law, Fugol Coffee Roasters is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services, products, or delays caused by third parties. Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.

SECTION 13 - TERMINATION
We may suspend or terminate access to the Services or a customer account if we reasonably believe that these Terms have been violated, fraud or abuse has occurred, or it is necessary to protect the Services, customers, or our business.

SECTION 14 - GOVERNING LAW
These Terms are governed by the laws of the Republic of Indonesia.

SECTION 15 - CHANGES TO THESE TERMS
We may update these Terms from time to time. The latest version will be posted on this page with its updated date. Your continued use of the Services after an update is posted means that you accept the updated Terms.

SECTION 16 - CONTACT INFORMATION
Questions about these Terms or an order should be sent to:

Fugol Coffee Roasters
Email: fugolscoffeeroasters@gmail.com
Phone: +62 821-1996-4232
Address: Jl. Pasir Salam II No.9, Kota Bandung